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GENERAL TERMS OF SALE

Effective from: 01.07.2025

These terms govern the use of the websites www.acnova.eu, www.acshop.fi, and www.b2b.acshop.fi, as well as all remote purchases made through them. The webshops are owned and operated by ACnova Oy.

By placing an order, the customer agrees to these terms as a binding contract (binding order).

Please note that www.acshop.fi and www.b2b.acshop.fi have their own additional terms of purchase that complement this agreement:

·         Consumer (B2C) Terms: https://acshop.fi/yleiset-sopimusehdot/

·         Business (B2B) Terms: https://b2b.acshop.fi/yleiset-sopimusehdot/

 

1. Seller Contact Information and Company Details

ACnova Oy

Business ID: 2155334-1

VAT number: FI21553341

Website: www.acnova.eu

Email: info@acnova.eu

Phone: +358 9 424 513 15

Managing Director: Daniil Epelshtein

Billing address: Sulantie 14 G, 04300 Tuusula

Delivery address: Sulantie 14 G, 04300 Tuusula (Mon–Fri 9–16)

Visiting address: Hinnerjoenkuja 7, 00940 Helsinki (by appointment)

Bank details:

IBAN: LT513250032486480611

BIC/SWIFT: REVOLT21

Bank: Revolut Bank UAB, Konstitucijos ave. 21B, 08130, Vilna, Liettua

IBAN: FI08 5780 3820 1226 60

BIC/SWIFT: OKOYFIHH

Bank: OP Corporate Bank plc, PL 308, 00013 OP, Helsinki, Suomi

2. Scope of Terms

These terms apply to all sales conducted through ACnova Oy’s online services unless otherwise agreed in writing.

3. Placing an Order and Contract Formation

An order is considered accepted and binding when the customer receives an order confirmation via email.

4. Prices and VAT

All prices displayed on the websites are exclusive of VAT, unless otherwise stated.

Applicable VAT is added to the invoice in accordance with Finnish and EU legislation.

For EU business customers with a valid VAT number, the reverse charge mechanism may apply.

5. Payment Methods

  • Business customers: Payment by invoice. Terms and due dates are stated on the invoice.
  • All customers: Payment via Paytrail (online banking, credit cards, MobilePay, etc.).

Invoices are sent to the email address provided by the customer.

6. Delivery and Transfer of Risk

Products are shipped after payment confirmation. Shipping costs and times vary by destination and shipping method. Risk transfers to the buyer once the goods are handed over to the carrier.

7. Retention of Title

Ownership of goods transfers to the buyer only after full payment has been received.

8. Right of Withdrawal and Returns

Consumers have the right to cancel their order within 14 days of receipt (EU Directive 2011/83/EU), except for custom-made or perishable items.

Returnable products must be unused and in their original packaging. Claims must be submitted in writing to info@acnova.eu.

9. Personal Data Processing

To process orders, we collect the following data:

  • Name
  • Address
  • Phone number
  • Email address
  • • Company name and VAT number

Data processing is conducted in accordance with the EU General Data Protection Regulation (GDPR, EU 2016/679). More details: Privacy Policy

10. Intellectual Property Rights

All texts, images, and content on the websites are the property of ACnova Oy or its partners. Copying, reproducing, or redistributing any content without permission is prohibited.

11. Amendments

ACnova Oy reserves the right to modify these terms without prior notice. The current version is always available at www.acnova.eu/terms.

12. Limitation of Liability

ACnova Oy shall not be liable for indirect damages, loss of income, or delays caused by force majeure.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of Finland and the European Union.

Any disputes shall be settled by the District Court of Helsinki, Finland. Consumers may also appeal to the Finnish Consumer Disputes Board or the EU Online Dispute Resolution platform: https://ec.europa.eu/odr

14. Cookies

We use cookies on our websites to ensure functionality, analyze traffic, and improve the user experience. Some cookies are strictly necessary, while others require your consent.

On your first visit, you can choose which cookies you accept. For more information, see our Privacy Policy.